How to move forward

Since our policy doesn't cover these circumstances, you'll need to contact your providers directly – and they may be able to help:

• Package trips: contact your tour operator. You might be covered under the Package Travel Regulations 2018.
• Flights: contact your airline to discuss rebooking, refunds or passenger rights under UK261/EU261.
• Hotels, car hire and other prepaid services: get in touch with your provider to see if you can rearrange dates or get a refund.
• Rescheduling your policy: if you have a single trip policy, contact the issuer to see if you can move your cover to new travel dates (where this is allowed).

We know this isn't the outcome you were hoping for. If you have any questions, we're here to help.