If your passport, driving licence, national ID card, or car registration documents are lost or stolen during your trip, the travel documents cover will help with the cost of replacing them. We will also cover reasonable extra travel and accommodation costs you have to pay to get replacements while you are abroad, up to £300.
Important information:
- The cover applies to anyone named under the insurance policy traveling with you on the same trip.
- Contact Zurich Assist if you need urgent assistance.
- Always fill in the online claim form as soon as possible if your baggage is accidentally lost, stolen or damaged during your trip.
What should I do if my travel documents are lost or stolen?
You must report it to the local police within 24 hours and get a police report. For a lost passport, you can also report it to the embassy.
What kind of extra costs can I claim for when replacing travel documents?
We will cover reasonable additional travel and accommodation expenses that you absolutely need to pay to get your documents replaced while you are away. Make sure to keep the original receipts for these costs.
How much can I claim for lost or damaged travel documents?
The most you can claim in total for personal money is £300 per claim for all beneficiaries. In other words, if covered family members are part of the claim you submit, the most you can claim in total remains £300.
Is there an excess for claims involving travel documents?
Yes, there is an excess of £50 per claim.
Keep in mind
If anything happens, please fill out the in-app or online claim form to submit a claim—even if you’re not sure whether it’s covered. That way, we can keep a clear record and take a closer look at your situation. Just remember to keep any relevant receipts or official documents, like a police report in case of theft, to help support your claim.